puransons.com hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.
- Order has not been shipped yet: Any order which has not been shipped can be cancelled partially or fully. The amount paid by you (prepaid order) would be refunded to you and should reflect in your account in 7-10 days.
- Order was damaged when received: We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage the day you receive it.
- Incorrect items received: We are proud of the robustness of our fulfillment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your house or you will have to ship the item back using India Post. We shall refund the shipping charges mentioned on India Post receipt. We will also be shipping the right items to you at our earliest.
- Order return: Perfumes are a personal preference. If you do not like a particular smell you are free to return the same within 7 days of receipt of the order. However you will have to ship back the perfume at your expense. The items will be inspected and partial or full amount will be refunded in 7-10 days on receipt of the items.
- Order not received: Delivery of orders may take up to 7-10 days after dispatch. However if the order is not delivered in 7-10 days, please inform us at firstname.lastname@example.org so that we can coordinate with the courier company and ensure delivery.
Any other reasons for cancellation or return would be handled on a case to case basis and you will have to ship the product back at your expense. Also look at Terms & Conditions for Complete Cancellation Policy